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Shipping Information

Covid-19 and Clearance Sale delivery shipping time update

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We are sending your Becks' Box Company packages out as per our standard timings listed below, although there may be slight delays during the clearance sale due to the volume of orders to process. We will always endeavour to get your parcels out in the fastest possible time. 

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Please keep in mind, that Royal Mail are trying to get back to some sort of normal service, there is still an element of unpredictability at the this time. They are currently advising that despite their best efforts, some of their services may be disrupted. This is due to the higher volume of post, the reduced teams to ensure social distancing rules can be met, and the fact that some staff are self isolating. Some regions are experiencing longer delays than others, with post only being delivered once or twice a week in some areas!

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*Please allow extra time for your orders to arrive!

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If you need your gift there in a hurry, please consider upgrading your delivery option to avoid disappointment.

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If you do not choose a tracked delivery service, once your happy post leaves us, unfortunately we cannot locate it on it's journey. 

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If you want to send your box for a specific date, we advise that you order it ahead of time, add the date details in the special request box, and we will add a sticker stating 'Do Not open until DD/MM/YYYY' 

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Thank you for your understanding during these unprecedented times - please know that we are doing our absolute best.

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Stay safe and thank you for your ongoing support.

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UK Shipping 

For orders placed before 12pm, we endeavour to ship our Gift-to-go boxesCreate your own Boxes and all of our Gift Shop Products the same working day (Monday-Friday, not including weekends) or if placed after this time, the next working day. Rest assured we will always do our best, and we will always notify you if ever there are any delays on your order. Any changes to this will appear as a live notification on the website.

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Please note that Personalised items may take longer to produce before shipping can take place (see individual products for expected lead time details).

Please contact us via info@becksboxcompany.co.uk if you have any questions, and we will be more than happy to help!

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Currently Becks' box company only delivers to UK addresses, meaning we are unable to facilitate international orders at this time. We aim to expand this in future, and will update this information as we do so.

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DELIVERY OPTIONS OVERVIEW

Royal Mail Standard (2-3 working days) is £2.95 

Royal Mail Tracked 48 service (2-3 working days) is £4.99 - you receive email and SMS updates of your parcels journey.

Royal Mail Tracked 24 service (1-2 working days) is £5.99 - you receive email and SMS updates of your parcels journey.

* Full details below.

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All delivery option costs include luxury wrappings and perfect size Gift Box.

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STANDARD UK DELIVERY

- compensation cover up to £20.00

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Standard delivery in the UK with Royal Mail’s 2nd Class service is £2.95.

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If you order before 12pm, we will aim to dispatch your gift box on the same working day.

If you order after 12pm, your gift box will typically be dispatched on the following working day.

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Delivery time after dispatch according to the Royal Mail website is currently 2-3 working days. These times should be used as a guide only, but we do expect that all Becks' box packages will arrive within 3 working days of the date of order.

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Very occasionally items go missing in the post. If you have not received your order 15 days after shipping, please get in touch for a refund or a replacement.

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STANDARD UK DELIVERY WITH TRACKING & INSURANCE

- compensation cover up to £100.00

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Standard delivery in the UK with Royal Mail’s Tracked 48 service is £4.99 - you receive email and SMS updates of your parcels journey.

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If you order before 12pm, we will aim to dispatch your gift box on the same working day.

If you order after 12pm, your gift box will typically be dispatched on the following working day.

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Delivery time after dispatch according to the Royal Mail website is currently 2-3 working days. These times should be used as a guide only, but we do expect that all Becks' box packages will arrive within 3 working days of the date of order.

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Very occasionally items go missing in the post. If you have not received your order 15 days after shipping, please get in touch for a refund or a replacement.

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QUICK UK DELIVERY, WITH TRACKING & INSURANCE

- compensation cover up to £100.00

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Quick delivery in the UK with Royal Mail’s Tracked 24 service is £5.99 - you receive email and SMS updates of your parcels journey.

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If you order before 12pm, we will aim to dispatch your gift box on the same working day.

If you order after 12pm, your gift box will typically be dispatched on the following working day.

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Delivery time after dispatch according to the Royal Mail website is currently 1-2 working days. These times should be used as a guide only but we do expect that all Becks' box packages will arrive within 3 working days of the date of order.

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Very occasionally items go missing in the post. If you have not received your order 15 days after shipping, please get in touch for a refund or a replacement.

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Order amendments

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Should you need to make any order amendments after you place an order, please contact us within 30 minutes of placing the order.

 

Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within the 30 minutes window after placing your order on the website to ensure that the changes are made ahead of dispatch.

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Please email info@becksboxcompany.co.uk for more information, or to request an order amendment.

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